Frequently Asked Questions
Everything you need to know about your gear and our service.
What is the typical shipping time for sports equipment?
Standard shipping usually takes 3-5 business days. For oversized items like treadmills or weight benches, delivery may take 7-10 business days depending on your location.
Can I return a product if it doesn't fit correctly?
Yes, we offer a 30-day return policy on all apparel and footwear. Items must be in their original condition with tags attached to qualify for a full refund.
Does Hearts Direct offer a warranty on high-performance gear?
Most of our technical equipment comes with a 1-year manufacturer warranty covering defects. Specific warranty details can be found on individual product pages.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Do you offer bulk discounts for school sports teams?
Absolutely. We provide special pricing for schools, clubs, and professional organizations. Please contact our sales team via the 'Bulk Orders' page for a custom quote.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through our financing partners.