Returns & Exchanges
At Hearts Direct, we want you to be fully satisfied with your athletic gear, which is why we offer a 30-day return window for all unused products in their original packaging. Whether it's a sizing issue or a change of heart, our goal is to get you back in the game as quickly as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the sports equipment or apparel you wish to return.
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags are attached and the product shows no signs of wear from the field or court.
Label and Ship
Print the prepaid shipping label provided through the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing